freqently asked questions
Moreover, certain nations may necessitate a visa for entry. It’s crucial to consult the specific country’s embassy or consulate for their entry stipulations before setting off on your journey. When you reserve a tour with us, our team pledges to assist you in gathering all the necessary information and paperwork to guarantee a seamless travel experience.
It’s always advisable to scrutinize the visa prerequisites for each country on your itinerary, as these can fluctuate. Some nations might require a visa beforehand, while others might grant one upon arrival. For absolute clarity, it’s best to engage with the pertinent embassy or consulate prior to your expedition to ensure all your documentation is in order.
Indeed, if you aren’t a U.S. or Canadian national, we recommend reaching out to us to discern the explicit entry conditions for your country of citizenship.
Our squad is committed to supplying you with all the information required for a smooth and anxiety-free travel experience. We will aid you in procuring any essential visas and guide you on passport regulations and other travel-related paperwork. Our mission is to render your journey as frictionless as possible, allowing you to concentrate on relishing your African escapade.
Our Responsibilities:
1. Payment Handling: We manage all payments and processing.
2. Invoicing: We provide invoices to all guests for their tour payment.
3. Updates and Balances: We will keep guests informed about payment statuses.
4. Tour Provisions: We ensure all listed items, activities, and meals for the tour are provided.
Guests’ Responsibilities:
1. Documentation: Guests must provide their own visa, passport, and required vaccinations.
2. Additional Expenses: Guests are responsible for additional items or activities not listed in the tour
package.
3. Payment Compliance: Guests must adhere to the agreed payment plan.
4. Property Damage: Guests are liable for any damages to property and must restore it to its original
state.
5. Waiver of Liability: Guests waive the right to sue Amandani Tours Africa or its affiliates for any
injuries or damages.
6. Payment Method: Payments must be made via PAYPAL Invoices. Cash is not accepted.
7. Media Use Consent: Guests grant permission to use their likeness in promotional material.
8. Contract Agreement: Guests who do not agree to these terms cannot participate in the tours.
9. Deposit Requirement: A deposit is required to secure a spot on the tour.
10. Modification Rights: Amandani Tours Africa reserves the right to modify the tour as needed.
11. Non-participation: No refunds or compensations for missed activities or non-participation.
Children Policy:
1. Supervision Requirement: Children under 18 must be accompanied by an adult.
2. Guardian Responsibility: Adults are responsible for children at all times during the tour.
3. Adult Presence: Children must always be accompanied by an adult.
Cancellation Policy:
All payments are refundable, excluding deposits, under the following conditions:
Cancellation Options: Guests who cancel one month prior to the scheduled tour dates are eligible
for a 50% refund of payments made after the initial deposit or may opt to credit the full amount
towards a future trip.
Failure to Comply: If a guest fails to provide the required travel documents instructed , resulting in travel denial, all payments made will not be refunded unless credited to future scheduled trips.
Missed Payments: Guests who miss two consecutive payments without notifying Amandani Tours
Africa will have their reservation paused.
Withdrawal: Guests who withdraw from the tour after making a deposit will forfeit the deposit.
However, all other payments will be refunded if the withdrawal is not within a month of the tour’s
scheduled dates. Alternatively, guests may choose to credit all payments, including the deposit, to
another scheduled trip.
Additional Terms and Conditions for Cancellations:
These policies are designed to accommodate unforeseen circumstances while maintaining fair
practices for both the guests and the tour operator. Guests are encouraged to communicate
promptly with Amandani Tours Africa regarding any changes to their planned participation in the tour to facilitate the best possible outcome
Throughout the tour, be prepared to engage in walking for a minimum of 30 minutes to an hour on a daily basis, mainly on even terrains including cobblestone streets, interspersed with occasional hills or staircases. To fully immerse in the tour, travellers should be in good health and able to walk unaided. While our team will be at hand to assist with luggage, it’s important that travellers are also comfortable managing their own belongings on occasion.
It’s critical to understand that Africa Travellers, along with the accompanying Tour Director or guide, are unable to offer individualized mobility assistance. Their primary objective is to ensure a seamless and enlightening journey for the entire group. If you have any physical constraints or concerns about mobility, we urge you to reach out to us before booking your reservation.
The arrangement of round-trip flights is the responsibility of the traveller, as our current packages do not include group flight bookings. However, should you require any assistance with securing your flight reservations, our team stands ready to aid you. Upon arrival, an Africa Travellers representative, easily identifiable by their sign, will be there to welcome you and escort you to your hotel. Kindly note that all transfers between the airport and subsequent destinations throughout your journey are comprehensively included in your package with us.
We recommend packing attire that is lightweight and comfortable, with an emphasis on items that can be layered to accommodate varying temperatures. Additionally, bringing along a sturdy pair of walking shoes or sneakers is highly suggested to guarantee a comfortable sightseeing and touring experience.
We highly recommend consulting with your doctor or healthcare provider at least 60 days prior to your trip, to stay informed about any potential health risks or entry requirements pertaining to your African destination. The Center for Disease Control and Prevention website (cdc.gov) serves as a valuable resource for this information. A yellow fever certificate is often required for travel to most African countries. Don’t hesitate to reach out to our team for any specific health queries you might have.
If you rely on daily medication, it’s crucial to carry sufficient supplies to cover the duration of your tour, factoring in any possible delays. Additionally, if you have any dietary restrictions or food allergies, please notify Africa Travellers a minimum of 30 days before your departure date by giving us a call.
The team at Africa Travellers strongly advocates for securing travel insurance, whether you’re journeying domestically or internationally. Lacking insurance, you could be held liable for the costs of any medical services you might require during your trip. While procuring travel insurance isn’t compulsory, we highly recommend it for your safeguarding and peace of mind. We encourage you to explore diverse insurance options to find the one that best suits your travel needs.
We recommend packing a universal adapter and a voltage converter if you intend to use personal appliances such as hair dryers that lack built-in converters. All of the accommodations and facilities we arrange for our travellers are equipped with air conditioning. While your hotel may have amenities such as irons and other small appliances available, their availability cannot be guaranteed.
All the hotels we select for our travellers provide Wi-Fi access. However, please note that our tour buses are not equipped with Wi-Fi. If you intend to utilize your mobile device during the tour, we recommend reaching out to your service provider to inquire about any potential roaming charges.
We suggest carrying a combination of cash and cards for your travels across Africa, as the exchange rates can often be more favourable in the host country. Upon arrival, you can conveniently exchange your money to the local currency at the airport, and our Tour Guide from Africa Travellers will be on hand to assist if necessary.
We advise having both debit and credit cards that are compatible with the EMV chip system for maximum compatibility. Prior to your journey, inform your bank and credit card company about your travel plans to prevent any misunderstanding regarding international transactions. Furthermore, consult with your home bank about any potential international withdrawal fees and restrictions.
Should you have any additional queries, don’t hesitate to reach out to our team for assistance.
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